Frequently Asked Questions | FAQs

Belson Policies

Since 1948 Belson has set the industry standard for Customer Service. Promptly satisfying your needs for high quality, state of the art, economically-priced recreational equipment is the only way we do business.

At Belson, our customers receive the lowest possible price. All prices are F.O.B. Factory. Only those products specifically indicated on this site as "Free Freight" are F.O.B. Destination within the 48 contiguous United States. All indicated weights are approximate. All photos and specifications are accurate at the time of publishing. However, since we are continually making product improvements, we reserve the right to change designs and specifications without notice. When a product has been changed, we will ship the new revised version unless you specifically advise us not to. All prices are subject to change without notice.


Back To Top ^

Cancellations

No order can be cancelled unless first authorized and confirmed in writing by Belson Outdoors, LLC


Back To Top ^

Freight Terms

In appreciation of our large volume, Belson has been able to negotiate highly favorable discount freight programs with top national carriers. All shipments will be made via the quickest and most economical way unless specific routing instructions are provided to us at the time your order is placed.

Only those products specifically indicated on this site as "FREE Freight" are F.O.B. Destination  to a single location within the 48 contiguous United States and are Tailgate Delivery shipments. If you need additional shipping services, you must order them at the time you place your product order. Additional services are not included in the "FREE Freight" offer. These charges will be added to your order.

Note: The trucking industry dramatically increases the cost for additional services if you order additional services after your order has been shipped.

  • All common carrier shipments are "Tailgate Delivery." It is your responsibility to provide adequate personnel or equipment to unload your shipment from the truck when it arrives. The truck driver is under no obligation to help you unload. Additional charges apply for those deliveries requiring more than customary "Tailgate Delivery" service. Redelivery charges will apply if you are unable to unload the shipment when it arrives.

  • Lift Gate Service - If you will be unable to unload the shipment from the truck, you must order "Lift Gate Service" at an additional charge. If ordered, the driver will bring a special truck that has a lift gate device on the rear of the truck. The driver is responsible for lowering your shipment to the ground. Note: It is your responsibility to move the shipment from the delivery point.

  • Residential Delivery Service - If the Ship To address is not on a commercial truck route or is located in a residential area, you must order "Residential Delivery Service" at an additional charge.

  • Phone Call Service - The trucking company will deliver your shipment during normal business hours (7:00 am - 4:30 pm Monday thru Friday) unless specific instructions are given at the time of order. You should order "Phone Call Service" if you would like a phone call 24 hours prior to delivery. Note: A phone call will tell you that your delivery will be made on a particular day. It is not an appointment for a specific delivery time.

We at Belson take extreme care to ensure that your shipment arrives in acceptable condition. When your shipment arrives, the carrier will provide you with a delivery receipt. It is vital that you count the number of pieces being delivered and inspect for damages prior to signing this document. No claims for missing merchandise can be made unless it is recorded on this delivery receipt. Claims for hidden damage must be reported within 15 calendar days of receipt of delivery.

Should you have any questions or encounter any difficulty, please call our Customer Service Department at 1-800-323-5664.


Back To Top ^

Return Policy

A Return Authorization form must be issued by our Customer Service Department before any damaged or defective merchandise can be returned. Returns made without prior authorization will be refused. All returns must be properly packed and returned in their original packaging, freight prepaid. No collect shipments will be accepted.


Back To Top ^

Warranty

Every Belson product is warranted against defects in material and workmanship for 1 full year from the date of shipment. Misuse, neglect or alteration of product is not covered under this warranty.


Back To Top ^

Diversity

Belson Outdoors® a PlayCore® company actively recruits candidates from all race, color, national origin, sexual orientation, ethnicity, gender, ability/disability, religion and age backgrounds.


Back To Top ^

Privacy Policy

Belson Outdoors, LLC is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this web site at www.belson.com, and how we collect and use that information.

The terms "we", "us", and "our" refer to Belson Outdoors, LLC. The term "user," "you" and "your" refers to site visitors, customers and any other users of the site.

The term "personal information" is defined as information that you voluntarily provide to us which personally identifies you and/or your contact information, such as your name, phone number and email address.

Usage of www.belson.com, including all materials presented herein and all online services provided by Belson Outdoors, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

Information We Collect

We collect a variety of personal information with each order. This includes:

Your name, address, email address and phone number. This information is shared with our shipping provider to ensure the safe delivery of your order. We use your email to communicate with you about your order and to manage our customer relationship with you. When you place an order you will be added to our mailing list from which you can unsubscribe at any time using the unsubscribe link in each email or by contacting us at sales@belson.com

Your Payment Information

While we collect payment information for each order, we do not store any payment information on Belson Outdoors® servers.

All personal information collected for an order is used exclusively for the fulfillment of that order and to manage our customer relationship with you. We only share your information with trusted third parties. They agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.

Cookies

1. We may record information relating to your use of the Site, such as the searches you undertake, the pages you view, your browser type, IP address, requested URL, referring URL, and timestamp information. We use this type of information to administer the Site and provide the highest possible level of service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Site.

2. We use cookies for advertisement and marketing purposes. We also use cookies to identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a web site sends to your computer's hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.

How Your Information is Used

The information you provide is used to process transactions, send periodic emails and improve the service we provide. We do share your information with trusted third parties who assist us in operating our web site, conducting our business and servicing clients and visitors. These trusted third parties agree to keep this information confidential. Your personal information will never be shared with unrelated third parties.

Third Party Links

The Site may contain links to third party web sites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Site. Other sites accessible through our site via links or otherwise have their own policies in regard to privacy. We are not responsible for the privacy policies or practices of third parties.

Security

We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure. However, no exchange of data over the Internet can be guaranteed as 100% secure. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner.

How to Update Your Information

If you opt-in to receive our newsletter, the option to unsubscribe will be included in every email. You may also access and correct your personal information and privacy preferences by contacting us with your request at sales@belson.com.

Notification of Changes to this Policy

You acknowledge and agree that it is your responsibility to review this Site and this Policy periodically and to be aware of any modifications. Updates to this Policy will be posted on this page.

Contact

If you have questions about our Privacy Policy, please contact us via email at: sales@belson.com.


Back To Top ^
Call 1-800-323-5664 or Email sales@belson.com
111 North River Road | North Aurora, IL 60542 | (800) 323-5664 | Fax: (630) 897-0573 | sales@belson.com