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Frequently Asked Questions | FAQs

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Belson Policies

Since 1948 Belson has set the industry standard for Customer Service. Promptly satisfying your needs for high quality, state of the art, economically-priced recreational equipment is the only way we do business.

At Belson, our customers receive the lowest possible price. All prices are F.O.B. Factory. Only those products specifically indicated on this site as "Free Freight" are F.O.B. Destination within the 48 contiguous United States. All indicated weights are approximate. All photos and specifications are accurate at the time of publishing. However, since we are continually making product improvements, we reserve the right to change designs and specifications without notice. When a product has been changed, we will ship the new revised version unless you specifically advise us not to. All prices are subject to change without notice.

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No order can be cancelled unless first authorized and confirmed in writing by Belson Outdoors, LLC

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Freight Terms

In appreciation of our large volume, Belson has been able to negotiate highly favorable discount freight programs with top national carriers. All shipments will be made via the quickest and most economical way unless specific routing instructions are provided to us at the time your order is placed.

Only those products specifically indicated on this site as "FREE Freight" are F.O.B. Destination  to a single location within the 48 contiguous United States and are Tailgate Delivery shipments. If you need additional shipping services, you must order them at the time you place your product order. Additional services are not included in the "FREE Freight" offer. These charges will be added to your order.

Note: The trucking industry dramatically increases the cost for additional services if you order additional services after your order has been shipped.

  • All common carrier shipments are "Tailgate Delivery." It is your responsibility to provide adequate personnel or equipment to unload your shipment from the truck when it arrives. The truck driver is under no obligation to help you unload. Additional charges apply for those deliveries requiring more than customary "Tailgate Delivery" service. Redelivery charges will apply if you are unable to unload the shipment when it arrives.

  • Lift Gate Service - If you will be unable to unload the shipment from the truck, you must order "Lift Gate Service" at an additional charge. If ordered, the driver will bring a special truck that has a lift gate device on the rear of the truck. The driver is responsible for lowering your shipment to the ground. Note: It is your responsibility to move the shipment from the delivery point.

  • Residential Delivery Service - If the Ship To address is not on a commercial truck route or is located in a residential area, you must order "Residential Delivery Service" at an additional charge.

  • Phone Call Service - The trucking company will deliver your shipment during normal business hours (7:00 am - 4:30 pm Monday thru Friday) unless specific instructions are given at the time of order. You should order "Phone Call Service" if you would like a phone call 24 hours prior to delivery. Note: A phone call will tell you that your delivery will be made on a particular day. It is not an appointment for a specific delivery time.

We at Belson take extreme care to ensure that your shipment arrives in acceptable condition. When your shipment arrives, the carrier will provide you with a delivery receipt. It is vital that you count the number of pieces being delivered and inspect for damages prior to signing this document. No claims for missing merchandise can be made unless it is recorded on this delivery receipt. Claims for hidden damage must be reported within 5 calendar days of receipt of delivery.

Should you have any questions or encounter any difficulty, please call our Customer Service Department at 1-800-323-5664.

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In order to maintain a safe environment for credit card transactions, we utilize a credit card processing company that partners with companies who transmit or process card information in a secure environment which complies with the Payment Card Industry Data Security Standard (PCI DSS).

In compliance with the payment card industry data security standards, Belson cannot accept credit card payment information via [Email/Fax/US Mail/Telephone/Voice Mail].

If you would like to pay by credit card, please visit https://www.belson.com/Payment where you will find a secure link that will allow you to enter your credit card data directly into PayTrace, our secure payment portal.

In addition to accepting major credit cards (Visa, MasterCard, Discover and American Express), we conveniently offer the following preferred methods of payment:
  • Checks/Money Orders
  • ACH Bank Transfers
  • Wire Transfers

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Return Policy

A Return Authorization form must be issued by our Customer Service Department before any damaged or defective merchandise can be returned. Returns made without prior authorization will be refused. All returns must be properly packed and returned in their original packaging, freight prepaid. No collect shipments will be accepted.

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Every Belson product is warranted against defects in material and workmanship for 3 full years from the date of shipment. Misuse, neglect or alteration of product is not covered under this warranty.

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Belson Outdoors® actively recruits candidates from all race, color, national origin, sexual orientation, ethnicity, gender, ability/disability, religion and age backgrounds.

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Call 1-800-323-5664 or Email sales@belson.com
627 Amersale Drive | Naperville, IL 60563 | (800) 323-5664 | sales@belson.com